Due to the nature of our products we are unable to accept returns or offer refunds. We encourage customers to use the “Try before you buy” option before placing an order to make sure that your new fragrance is the right juice for you. However, if your product arrives damaged or there are any discrepancies on our part we would be more than happy to offer you a replacement free of shipping and any other fees. If you have any questions or concerns please reach out to customer service as soon as possible via the form below.